Alexandria Auto Repair

Arabic and Spanish speaking personnel

(571) 257-4976updated hours:
Mon - Fri: 9:00 AM - 5:00 PM
Sat: 9:00 AM - 2:00 PM
1

This place is a rip off the owner is the front desk guy who knows nothing about cars just over pricing,and the mechanic/parts installer is even worst😡

5

Went in to get my state inspection done after work and was in and out in no time. The team was great and was very friendly! Will definitely be going back for any further oil changes or inspections or anything for my car I might need.

1

Technician damaged the underside of my vehicle. I was standing in the waiting area where there is a clear glass window opening to the service bays. I heard a repeating “thunk” sound that caught my attention. When I looked over, I saw that it was the technician slamming the jack into the underside of my car. It was clear that the jack at the lowest setting was too high to roll nicely under my vehicle. Once the jack’s round 3-4 inch surface was forced under the vehicle’s jack pad by about ½ inch. He proceed to lift the vehicle. This did not go well. It raised about 1 or two inches before slipping off the jack pad. This is where the undercarriage trim area landed directly onto the jack with the weight of the vehicle. I walked around to the maintenance bay, swung open the door and asked the technician what exactly he was doing. His response was “You’re car is low”. I then asked why if he saw the car was low he didn’t ask a co-worker for help lifting the body so the jack could roll underneath. He then stated that he was going to go do that now. I proceeded back to the waiting room where I told the desk attendant that the technician is not properly using the jack. He didn’t seem concerned or have any type of response. I was issued an inspection sticker with the appropriate documentation. I paid the amount due, retrieved my keys and back to the parking lot to retrieve my vehicle. I found a large chunk of the vehicle’s jack pad to have been crushed off, along with a 1 inch dent in the undercarriage trim. This could have been completely avoided if the tech had spent an extra minute to ask for assistance in the first place. In summary, I feel as the employees at this location have no respect or concern for their customers’ property. The damage caused to my vehicle was not accidental, it was caused by carelessness. With that being said, I cannot trust any work to be performed properly. Therefore I cannot recommend this business to anyone.

5

I really recommend honest-1 auto care of alexandria. The staff is very friendly and professional. They are thorough in their assessment of my vehicle, and look for the most economical way to make the repair. I will definitely use them again

1.5

You guys didn't honor your promise to me for my last review.

5

I respect having an electromechanical issue diagnosed i have to do similar work it is NOT easy thank you. A good outfit

5

Excellent job. Bruce was very kind!

5

I was very pleased with how Honest 1 took care of me. I bought a rebuilt alternator about 9 months ago, which turned out to be bad. I called t hem and they told me it was still under warranty and to bring it in. I did drive it down to Honest 1, pulled in the lot and the car died, luckily right on the parking lot. They replaced the alternator free of charge and did it way faster than I thought they would. These guys care about their customers' satisfaction, and I really appreciate that. I will be back for further service. DON K

4

Very easy to do business with. They answered all my questions and provide sound advice when needed for vehicle repairs.

5

The car is riding better. The noise from the front of the car is gone. Everything is good.

Honest-1 Auto Care Alexandria is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Alexandria (571) 257-9930 if you have any issues in accessing any area of our website.