Alexandria Auto Repair

I got in and out quickly, they found the problem and fixed it same day. The diagnostic fee was WAY more reasonable than the dealer and no one told me that they "get $xx for such and such repair." They explained the work, the effort required, and what makes up the cost.

Another job well done!

The work that was done appears to be very good. However the fifth star was missed because I was quoted for work to be done, yet you still talked my wife into adding wiper blades when she was waiting to pick up the van. Although you discounted them (and I appreciate that), there is a reason that I did not want them replaced. If you had noticed or asked me, I would have told you the reason that the wiper blade had not been replaced prior to this. We were in a hurry that evening, and out of haste, my wife just agreed to get it done. We were estimated to have the van back by 4:30-4:45pm, but my wife was not able to leave until just after 6pm. We had to rearrange plans to shuttle kids around that night. I understand your goal is to maximize the upcharges through "suggestive" selling, but I don't think it's the right thing to do to your customers, especially the ones that don't know any better. I also understand it's your job to suggest repairs that may be safety issues, or may lead to big

keep up the PEOPLE magazine subscription. when appointments take longer than planned, it makes for good reading and time passes fast.

As always, great service!

Excellent in every way!!!

They got me in last minute for an oil change. When I called and made the appointment, they asked if I had a coupon, and they had already deducted it before I picked up my car.

What a wonderful experience I had with Honest-1. The staff was able to get me in the same day for a relatively simple, yet quite serious problem. I was treated with such care, concern and respect. The repair was done very quickly and the price was much lower than I had anticipated. The gentlemen working the front desk was really wonderful - he took me seriously and treated me with respect. Thank you so much.

Needed brake service, called and talked to Ron, who said he could get me in his schedule if I could leave it for the afternoon. I live close by so that was fine. Around 4PM he called, and said the car was ready, so bring my coupon. Runs fine. I've been doing biz there ever since they opened and I've always been satisfied.

Thank you Erick... you'r the best